Return and Exchange Policy

At Varganation, we offer high-quality products and an exceptional shopping experience. If there is an item you need to return, please take note of our policy below.

1. Eligibility for Returns: We accept returns for items that meet the following criteria:

• The item is in its original condition and unused.
• The return is requested within 7 days of receiving the order.

2. Initiating a Return: To initiate a return, please follow these steps:

• Contact us immediately at info@varganation.com (Monday to Friday, 8:00 AM to 4:00 PM) or message us on our Facebook page (varganationph).
• Provide your name, order #, and return reason.

3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end (e.g., wrong item shipped, damaged item).

• Please use a trackable shipping method to ensure safe delivery.
• We recommend using the original packaging to protect the item during transit.

4. Refund Process: Once we receive the returned item and inspect it, we will initiate the refund process.

• Refunds will be issued via Bank deposit, PayPal, GCash, Maya or store credit.
• Please allow 3-5 business days for the refund to appear in your account.

5. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you'll need to initiate a return and place a new order for the desired item.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order. We'll work with you to resolve the issue promptly.

We appreciate your understanding of our return policy. If you have any questions or need assistance with a return, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority, and we're here to make your shopping experience exceptional.